FAQs The Iceberg Lounge
1. How do I make a reservation at The Iceberg Lounge?
Reservations at The Iceberg Lounge are obtained through our website via our booking platform on Opentable. We do accept walk-ins and have three bar areas to facilitate people just for drinks.
Notes when making a reservation for a table, a minimum of one main course must be ordered per person.
All reservations and tickets to The Monarch Theatre are subject to our Terms and Conditions.
2. Do you accept walk-ins?
Yes but we advise you to book in advance to avoid disappointment. Please note The Monarch Theatre is advanced bookings only.
3. Is there a waiting list if I am unable to make a reservation?
Yes. The waiting list will be open for dates within our current booking period. You can select the option to be added to our waiting list on our booking platform on our website.
4. How can I contact The Iceberg Lounge?
5. Do you serve Halal Food?
Yes, our whole chicken to share is halal. No pre-order necessary. A certificate is available on request.
6. Will I receive any other communications regarding my reservation?
There will be a confirmation email/SMS to remind you of the reservation details.
7. How do I amend or cancel my reservation and is there a cancellation charge?
You can amend or cancel a reservation following the instructions in your confirmation email/SMS or by calling 02037453431. For bookings over four people, there will be a charge of £25 per person if the cancellation is made within 24 hours of the reservation.
The Iceberg Lounge and The Monarch Theatre reserve the right to modify these reservations at any time. In the event of a cancellation, we will endeavour to book you into the next best available date or reservation time.
8. Where will I be sitting?
Our hosts will seat you at one of the three available spaces or present you with options depending on how busy the restaurant is. We’re afraid we cannot guarantee we can seat you at a desired table or space. If you would like to specifically request an area please note this when making your reservation and our front of house team will do their best to accommodate you on the day.
9. Do you have wheelchair access?
Yes, we have step-free/lift access for wheelchairs in the restaurant, and bathroom facilities for wheelchair users. Please could you advise our team of your needs in advance so we can assign the most suitable table.
10. Do you cater for children?
Yes, we have menu for Little Gothamites under 10 and we can of course accommodate smaller portions for children. Families are welcome for lunch Friday-Sunday. Children under 12s are not recommended for dinner bookings due to the live entertainment.
The tasting menu and performance at The Monarch Theatre is not suitable for children under the age of 12. We do not have a children’s menu or offer a different price for children in The Monarch Theatre.
11. Can I come in costume?
We operate a strict no costume policy at The Iceberg Lounge. Dress more Bruce than Batman! Our dress code is smart casual, no sportswear, no beachwear. Smart trainers are allowed. There will be events in the year for those that wish to come to The Iceberg Lounge in costume, check our events page for more details.
12. Will there be people in character at the restaurant? Will I see Batman?
No. Once you step inside The Iceberg Lounge, you are entering Gotham City where there are five restaurant and bar spaces within. All staff at The Iceberg Lounge therefore do indeed work in Gotham City, but do not expect to see any characters in costume.
13. What is The Iceberg Lounge?
The first DC-inspired gastronomic restaurant experience found anywhere in the world. With a focus on first-class dining and storytelling, it is home to five restaurant and bar spaces, each taking the guest on a journey from the streets of London to the depths of Gotham’s underworld. Drawing inspiration from some of Gotham’s most famous (and infamous) residents, including The Penguin, Harley Quinn, The Joker, Catwoman and more, each space has its own signature style, providing a whole host of options for guests, from cocktails through to dining and live music. After descending into the Batcave through a specially designed emotion-triggering ‘mist’, guests emerge in the relaxed and elegant Pennyworth’s, named after Bruce Wayne’s butler, Alfred.
Alongside Pennyworth’s you’ll find The Penguin’s opulent Iceberg Lounge, a large, stylish restaurant and bar with live entertainment throughout the week. Step into the Rogue’s Gallery, the domain of curator Selina Kyle, where you can dine alongside reproductions of some of the world’s most famous stolen art pieces, each bearing a villainous mark. A modern European menu is available throughout, with a signature list of cocktails for each space. Whilst hidden away from the buzz of the main room lies Old Gotham City, a secluded bar and lounge perfect for private dining and events.
14. Why is it called The Iceberg Lounge?
Commonly known as ‘Crime Alley’, The Iceberg Lounge was once one of the most affluent neighbourhoods in Gotham City before it became a notorious area for poverty and criminal activity. The Iceberg Lounge restaurant is where you’d expect DC Super-Villains, crooked politicians and greedy businessmen of Gotham City to frequent, despite the efforts of Batman and his allies to rid the city of crime.
15. What are the opening and closing times of the Restaurant?
The Iceberg Lounge
Tuesday – Wednesday: 5pm – 1am (last reservations 10.30pm)
Thursday: 12pm – 1am (last reservations 10.30pm)
Friday – Saturday: 12pm – 1am (last reservations 11pm, last orders 11.15pm)
Sunday: 1pm – 9pm (Note: Last performance for The Monarch Theatre is at 5pm, last orders for The Iceberg Lounge is at 9.15pm)
On Tuesday – Wednesday, the show is at The Monarch Theatre is at 7pm (arrival) for 7.15pm (start).
On Thursday the show is at 8pm (arrival) for 8.15pm (start).
On Friday the first show is at 12pm (arrival) for a 12.15pm (start) followed by the second show at 8pm (arrival) for 8.15pm (start).
On a Saturday the first show is at 12pm (arrival) for a 12.15pm (start). Second is at 5pm (arrival) for 5.15pm (start) and third is at 8.30pm (arrival) for 8.45pm (start).
On Sunday, the first show is 12pm (arrival) for 12.15pm (start). Second is at 5pm (arrival) for 5.15pm (start).
16. Do you cater for allergies?
The majority of our dishes can be made gluten free and dairy free upon request. Please always inform your server of any allergies or special dietary needs before placing your order. Not all ingredients are listed on the menu and we cannot guarantee the total absence of allergens. Detailed allergen information is available upon request.
17. Do you have a service charge?
Yes a discretionary service charge of 15% will be added to your final bill.
18. How can I pay my final bill?
You can pay your final bill by Visa, all Debit cards, MasterCard, American Express and in Cash.
19. Can I bring my own celebratory cake or decorations?
We do not allow 3rd party or brought in cakes, nor do we allow decorations.
Gift vouchers can be bought directly from The Iceberg Lounge, please select our Gifts and then Gift Vouchers at the top of the page.